Man and Van - Removal Company Privacy Policy

This Privacy Policy explains how Man and Van - Removal Company collects, uses, stores, and shares personal data when providing removal and related services. It applies to all Man and Van - Removal Company customers in our service area, as well as prospective customers who contact us to request information or a quote.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Data Controller

Man and Van - Removal Company is the data controller in respect of the personal data we collect and process about you in connection with our services. This means we determine the purposes and means of processing your personal data.

Types of Personal Data We Collect

We only collect data that is necessary for us to provide our services and manage our relationship with you. The personal data we may collect includes:

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and preferred contact details.

Service details, such as details of the property from which items are being moved, access information, inventory of items to be moved where necessary, and any special instructions you provide.

Communication records, such as information contained in emails, messages, quote requests, complaints, and feedback that you send to us or that we send to you.

Payment and transaction data, such as payment confirmations, payment method details as processed by our payment provider, and records of invoices and receipts. We do not store full card details when payments are processed by third-party payment processors.

Technical and usage data, where applicable, such as basic information generated when you visit our website, including device information, approximate location, and pages visited. This may be collected through cookies or similar technologies where permitted by law.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, complete a form, provide feedback, or communicate with us in any way.

During the performance of our services, for example when we attend your property to carry out a survey, perform a removal, or provide related services.

Automatically, when you visit our website, through the use of cookies or similar technologies, where this is permitted by law and subject to your choices.

Purposes and Lawful Bases for Processing

We process your personal data on several lawful bases as defined under GDPR. The main purposes and bases are:

To provide quotes and carry out pre-contract steps. When you request information or a quote, we process your contact details and service information to respond to your enquiry and prepare an estimate. The lawful basis for this is taking steps at your request prior to entering into a contract.

To perform a contract. When you book our services, we process your personal data to manage your booking, plan and carry out your removal, process payments, and provide customer service. The lawful basis is performance of a contract with you.

To comply with legal obligations. We may process your data to comply with accounting, tax, and record-keeping requirements, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

To pursue our legitimate interests. We may process data to improve our services, manage and protect our business, handle queries or complaints, and reduce fraud or misuse. We only rely on this basis where our legitimate interests are not overridden by your rights and interests.

With your consent. In limited cases, we may rely on your consent, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For customers, we generally keep core contract and transaction records for a period that allows us to deal with any queries, complaints, or legal claims. After this period, data may be anonymised or securely deleted.

For enquiries that do not lead to a booking, we retain data for a shorter period necessary to respond to your enquiry and manage our records.

The exact retention periods may vary depending on the type of data, legal obligations, and the context in which it was provided. When personal data is no longer needed, we take steps to securely erase or anonymise it.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with trusted third parties where necessary to provide our services or run our business. These parties may act as data processors on our behalf or as separate controllers.

Typical categories of recipients include:

Service providers such as IT support providers, website hosting companies, payment processors, and customer management systems. These organisations process your data on our behalf and only in accordance with our instructions.

Professional advisers such as accountants, legal advisers, or insurers where necessary to obtain professional advice or manage legal claims.

Public authorities where we are legally required to disclose information, for example to comply with tax, regulatory, or law enforcement requests.

Where we engage processors, we require them to implement appropriate security measures and to process personal data only in accordance with our instructions and applicable law.

International Transfers

Where possible, we aim to keep your personal data within the UK or the European Economic Area. If it is necessary to transfer personal data to a country outside of these areas, we will ensure that appropriate safeguards are in place to protect your data and that any such transfers comply with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and are subject to confidentiality obligations.

While we strive to protect your personal data, no system can be completely secure, and you should take care when providing information to us, especially over the internet.

Your Data Protection Rights

Under GDPR and applicable data protection laws, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where you believe it is no longer necessary for the purposes for which it was collected.

Object to processing where we rely on legitimate interests as the lawful basis, particularly where the processing relates to direct marketing or has a significant impact on you.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or consider an objection.

Request the transfer of your personal data to you or another organisation in a structured, commonly used, machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on consent to process your data. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Children

Our services are directed at adults. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the date of the policy and, where appropriate, notify you of significant changes. The current version of the Privacy Policy applies to all Man and Van - Removal Company customers in our service area.