Man and Van Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide man and van removal services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who makes a booking with us or uses our services.

We, us, our means the removal service provider operating as a man and van removal company.

Services means the man and van removal, transport, loading, unloading and any related services we agree to provide.

Goods means the items, property and belongings that are to be moved, transported or handled by us.

Booking means a confirmed request for services made by the customer and accepted by us.

2. Scope of Services

We provide man and van removal services for domestic and commercial customers within the UK. Our services may include loading, unloading, transport of goods, and limited assistance with packing and positioning of items, as agreed at the time of booking.

We do not undertake specialist removal services such as removal of hazardous materials, high-value fine art, cash or jewellery, or specialist machinery unless expressly agreed in writing in advance. It is the customer's responsibility to inform us of any items requiring special handling or care.

3. Booking Process

3.1 All bookings are subject to availability and are only confirmed once we have accepted your request for services and provided confirmation of the agreed date, time, and applicable charges.

3.2 When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, access details, type and approximate quantity of goods, presence of stairs or lifts, parking restrictions, and any other relevant information that may affect the provision of the services.

3.3 We may amend the quoted price or refuse the booking if the information provided is incomplete or inaccurate, or if we reasonably consider the job to be unsuitable for our services or vehicle type.

3.4 Our quotation is usually based on the details provided at the time of booking. If additional services are requested on the day, or if the scope of the work differs materially from the original information, additional charges may apply.

4. Quotations and Pricing

4.1 Quotations may be provided as a fixed price or as an hourly rate, depending on the nature of the services requested and our agreement with you at the time of booking.

4.2 Fixed price quotations are based on the work described by you, including locations, access conditions, volume of goods and any special requirements. If circumstances on the day differ significantly, we reserve the right to adjust the price accordingly.

4.3 Hourly rate bookings are charged from the agreed start time or the time of arrival at the collection address, whichever is earlier, until completion of unloading at the delivery address. Waiting time caused by factors outside our control may also be chargeable.

4.4 Additional charges may apply for congestion and clean air zone charges, toll roads, parking costs, storage, packaging materials, and for work outside of standard operating hours, where applicable.

5. Payments and Deposits

5.1 We may require a deposit or full prepayment to secure your booking. Any deposit amount and due date will be communicated at the time of booking.

5.2 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the services, or at the time specified in our booking confirmation or invoice.

5.3 We may accept payment by cash, bank transfer or other methods as notified to you. It is your responsibility to ensure that cleared funds are available when payment is due.

5.4 If payment is not made when due, we reserve the right to suspend or withhold services and to charge interest on overdue amounts at the statutory rate. We may also retain possession of the goods until payment has been received in full.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us reasonable notice. Any cancellation or amendment must be communicated directly to us.

6.2 If you cancel your booking with more than 48 hours notice prior to the agreed start time, any deposit paid may be refunded or offset against a future booking at our discretion.

6.3 If you cancel your booking with less than 48 hours notice, we reserve the right to retain all or part of your deposit, or to charge a cancellation fee up to a reasonable proportion of the agreed price, to cover our costs and loss of business.

6.4 If you cancel on the day of the move, or fail to be present or provide access at the agreed time, we may charge up to the full agreed price.

6.5 If you wish to change the date, time, or scope of the services, we will endeavour to accommodate your request but cannot guarantee availability. Changes may result in an updated quotation or additional charges.

6.6 We may cancel or postpone a booking where we are unable to carry out the services for reasons beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other unforeseen events. In such circumstances, we will seek to rearrange the booking at the earliest convenient time and will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 You are responsible for:

Ensuring that all goods are properly packed, protected, and ready for transport, unless we have agreed to provide packing services.

Arranging appropriate parking and access at both collection and delivery addresses, and for paying any parking or access charges.

Ensuring that all goods to be moved are clearly identified and that no items are left behind.

Being present or represented at the agreed collection and delivery times to supervise and confirm the work to be undertaken.

Checking all premises before departure to ensure that nothing intended for removal has been left behind and that nothing has been taken in error.

7.2 You must not request us to transport any prohibited items, including but not limited to hazardous substances, explosives, firearms, illegal goods, perishable items requiring temperature control, or any goods that cannot be legally transported within the UK.

8. Our Responsibilities

8.1 We will use reasonable skill and care in providing the services and will take reasonable steps to protect your goods and property while they are in our care.

8.2 We will provide the agreed vehicle and personnel for the duration of the booking, subject to any changes agreed with you or required by circumstances beyond our control.

8.3 We will endeavour to adhere to agreed arrival and completion times but time is not of the essence. Delays may occur due to traffic, weather, or other factors. We will keep you informed of any significant delays where possible.

9. Limitations of Liability

9.1 Our liability for loss of or damage to goods is limited to loss or damage caused by our negligence while the goods are in our custody and control.

9.2 We shall not be liable for:

Damage to goods that are inadequately packed or protected by you.

Damage to furniture or items that require dismantling or reassembly, unless we have agreed to carry out such work and have been given adequate instructions and equipment.

Loss of or damage to items of special value, including but not limited to jewellery, watches, gemstones, money, securities, antiques, fine art, electronic data, or items requiring specialist handling, unless their nature and value have been disclosed to us in writing and we have agreed specific arrangements.

Loss or damage arising from normal wear and tear, inherent defects or pre-existing damage.

9.3 We are not liable for any indirect or consequential loss, including loss of revenue, profits, business or opportunity, arising from or in connection with the services.

9.4 Our total liability for any claim or series of related claims shall not exceed the total price paid or payable for the services, unless otherwise required by law.

9.5 You are advised to arrange appropriate insurance cover for your goods during removal and transit, particularly for items of high value or special significance.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to property and premises during the performance of the services. However, you must inform us of any known risks or weaknesses, such as loose flooring, fragile surfaces, or restricted access.

10.2 We shall not be liable for any damage to premises where we are required to follow your instructions that differ from our advice, or where the damage results from the movement of large or heavy items in confined or difficult spaces, provided that reasonable care has been taken.

10.3 Any claim for damage to property or goods must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of the completion of the services, together with sufficient details to enable us to investigate.

11. Waste Regulations and Disposal

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove items agreed in advance or as part of the removal service.

11.2 We will not remove or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, gas cylinders, paint, solvents, oils, medical waste, or electrical items requiring specialist disposal, unless specifically agreed and arranged in accordance with relevant regulations.

11.3 Where we agree to take away unwanted items, we will do so on the understanding that they are non-hazardous and suitable for lawful disposal or recycling. Additional charges may apply for disposal services.

11.4 It is your responsibility to ensure that any items you ask us to remove can be legally disposed of and that you have the right to authorise their disposal. We accept no liability for any claim arising from the removal or disposal of items you have incorrectly identified or authorised.

12. Delays and Force Majeure

12.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control. These may include, but are not limited to, extreme weather, traffic incidents, road closures, accidents, breakdowns, industrial action, civil unrest, or acts of government or public authorities.

12.2 If a delay occurs, we will use reasonable efforts to keep you informed and to complete the services as soon as reasonably practicable. We may offer to rearrange the booking if appropriate.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it.

13.2 Any complaint relating to loss, damage or the standard of service should be submitted in writing, with reasonable detail, within 7 days of the completion of the services. Failure to notify us within this period may affect our ability to investigate and resolve the matter.

14. Data Protection and Privacy

14.1 We will use the personal information you provide to process your booking, deliver the services and manage our relationship with you in accordance with applicable data protection laws.

14.2 We will not sell your personal data to third parties. We may share your information with our staff, contractors, and service partners only to the extent necessary to provide the services or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, except that if you are a consumer residing elsewhere in the UK, you may also bring proceedings in your local courts.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions or agreements.

16.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services.